Return Eligibility
Returns or exchanges are accepted only if the product is damaged, defective, or incorrect at the time of delivery. Issues must be reported within 48 hours of receiving the order.
Non-Returnable Items
The following items are non-refundable and non-returnable:
Custom-made or personalized furniture
Items that have been used, installed, or altered
Products damaged due to improper handling or misuse
Sale or discounted items (unless defective)
Return Process
To request a return or refund:
Contact our support team with your order number
Share clear photos or videos of the issue
Our team will review and guide you through the next steps
Refund Policy
Refunds are processed only after product inspection and approval
Refunds will be issued through the original payment method
Processing time may take 7–14 business days
Delivery charges are non-refundable unless the error is from our side
Custom Furniture Orders
All custom furniture orders are final. Once production begins, no cancellations, returns, or refunds are accepted.
Policy Updates
We reserve the right to update this Refund & Return Policy at any time. Changes will be effective once posted on our website.
Contact Us:
For refund or return inquiries, please contact:
Email: info@luxehomepk.com
Website: www.luxehomepk.com